Privacy Policy

A legal disclaimer

Effective Date: 7th May 2025

FYDAL Solutions (“we”, “us”, or “our”) is committed to protecting your personal information and your right to privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.fydalsolutions.co.uk or engage our services.

1. Who We Are

FYDAL Solutions is a professional organising and decluttering business based in Plymouth, Devon, UK. Our mission is to help individuals and businesses create more organised and functional spaces.

2. What Information We Collect

We may collect and process the following types of personal data:

Contact Details (e.g., name, email address, phone number)
Address Information (for home or business visits)
Communication History (e.g., emails, messages)
Booking Details (appointment dates and services requested)
Payment Information (handled securely by third-party providers)
Website Usage Data (via cookies and analytics tools)

3. How We Use Your Information

We use your personal data to:

Respond to your enquiries
Schedule and manage bookings
Provide and manage our services
Send updates, invoices, and service-related communication
Improve our website and customer experience
Comply with legal obligations

4. Legal Basis for Processing

We process your personal data based on:

Consent (when you voluntarily provide your information)
Contractual necessity (to deliver our services)
Legal obligations (e.g., for tax purposes)
Legitimate interests (to grow and manage our business)

5. Sharing Your Information

We do not sell or rent your data. We may share your information with:

Service providers (e.g., booking software, payment processors)
Professional advisors (e.g., accountants)
Legal authorities (only if required by law)

All third parties are required to respect your data and handle it in accordance with the law.

6. Data Retention

We retain your personal data only as long as necessary:

For service provision and aftercare
To comply with legal, tax, or accounting obligations

After this, your data will be securely deleted or anonymised.

7. Your Data Protection Rights

Under the UK GDPR, you have rights including:

Access – Request a copy of your personal data
Rectification – Request corrections to inaccurate data
Erasure – Ask us to delete your data
Restriction – Request a temporary stop to processing
Objection – Object to certain uses of your data
Portability – Request your data in a reusable format

To exercise your rights, please contact: elaine@fydalsolutions.com

8. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie preferences through your browser settings.

9. Third-Party Links

Our website may include links to external websites. We are not responsible for the privacy practices of these third-party sites.

10. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data rights, please contact:

Elaine Dalton Fyfe
FYDAL Solutions
Plymouth, Devon, UK

Email: elaine@fydalsolutions.com

11. Updates to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated effective date.