Refund Policy

A legal disclaimer

Fydal Solutions reserves the right to modify this refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend reviewing this policy periodically to stay informed of any updates.

Refund Policy - the basics

Requests for refunds must be submitted within 30 days of the purchase date. After this period, we are unable to process refund requests.

Customers may be eligible for a full refund under the following conditions:

• The product or service was found to be defective or not as described.

• The refund request is submitted within the specified 30-day period.

• The customer provides proof of purchase and details regarding their complaint.

A partial refund may be granted in the following situations:

• The service or product was utilised or partially consumed, and the customer did not experience full satisfaction.

• A request for a refund after the 30-day period may result in a partial refund at the discretion of Fydal Solutions.

Certain items or services are non-refundable, including but not limited to:

• Custom or personalised products.

• Digital products or services that have been downloaded or accessed.

​To request a refund, please contact our customer service team.

Include your order number, the reason for the refund request, and any relevant supporting information.

Statutory Rights

This refund policy does not affect your statutory rights. If you are a consumer, nothing in this policy shall limit your legal rights or remedies under applicable law. By making a purchase from Fydal Solutions, you agree to the terms outlined in this refund policy.